Frequently Asked Questions

You can contact our Customer Support team by visiting the "Contact Us" section of the app or member website, or by calling tel: (888) 623-3195. Antidote representatives are available to assist you with any billing-related questions or issues.

If you make changes to your plan, such as adding or removing dependents, your premium may be adjusted accordingly. Contact our Customer Support team to ensure accurate billing after such changes.

If you believe there is a billing error or discrepancy, please reach out to our Customer Support team immediately. They will investigate the issue and work to resolve it promptly.

Your billing statement is a comprehensive summary of your billing activity and typically includes details such as the premium amount, payment due date, payment method, and a breakdown of charges.

You are able to make advance payments using the Antidote app or member website.

You can request a refund for overpaid premiums by contacting our Customer Support team. They will assist you in processing the refund according to our refund policy.

Yes, you will receive a payment reminder 3 days before your due date. To receive reminders, make sure to enable Finance SMS notifications in the "Communication preferences" section, located in the "Settings & Preferences" section of the app and member website.

You can access your billing history and payment invoices by going to the "Payment History" or "Monthly Invoices" section in the app or member website. This will provide a detailed record of your past transactions.

Your premium due date is typically the same day each month. You can find this information on your billing statement within the app or member website.

Late payment fees and penalties may apply, depending on your policy terms and state regulations. Check your policy documents or contact Customer Support for specific information on late payment charges.

Missing a premium payment could lead to a lapse in coverage. It's essential to make payments on time to maintain continuous insurance coverage. Contact our Customer Support team if you've missed a payment to discuss getting your account up to date, and if necessary, reinstatement options.

In most cases, you may not be able to change your billing date. However, you may contact our Customer Support team for assistance and we will do our best to accommodate your request.

To update your payment method or billing information, navigate to the Repay portal from the "Payment Status" section of the app or member website. There, you can edit your payment details, such as credit card or bank account information.

Yes, we recommend setting up automatic payments using a credit card or bank account for the convenience of automatic monthly premium deductions. This ensures your coverage remains active without manual payments. Please be aware that paying your premium with a credit or debit card may incur a small convenience fee.

Yes, you can easily set up automatic payments by selecting "Continue to payment" in the "Payment Status" section of the app or member website. You will be redirected to Repay, our payment partner, where you can select the "Payment Plans" tab and set up automatic payments or recurring payments.

We accept various payment methods, including credit/debit cards and personal checks. Check the payment section of the app or member website for a list of accepted methods.

You can make a payment through the app or member website by accessing the "Payments & Billing" section. From there, you can choose your preferred payment method, enter your payment information, and submit the payment.